Question 1

How much does a website cost?

Accepted Answer

Every website is quoted individually. Your goals, page count, content and integrations determine the scope. Tell us what you need and we will prepare a written proposal with deliverables, timing and costs. Hosting, paid licences and any additional content work are itemised separately.

Question 2

How long does a project take?

Accepted Answer

A marketing site typically takes 4–6 weeks from kickoff to launch. E-commerce and custom platforms run 8–14 weeks. SEO and ad campaigns start producing data in the first month, with meaningful ranking movement usually visible between months three and six.

Question 3

Do you work with businesses outside Kelowna?

Accepted Answer

Yes. We are based in Kelowna and know the Okanagan market well, but the majority of our work is delivered remotely for clients across British Columbia and the rest of Canada. Everything from discovery to handover works over video calls and shared docs.

Question 4

Who owns the website when it is finished?

Accepted Answer

You do — the code, the content, the domain and every account we set up in your name. We hand over full access at launch. If you ever decide to move to another agency, nothing is held hostage.

Question 5

Can you guarantee first place on Google?

Accepted Answer

No, and you should be wary of anyone who does. Nobody controls Google's ranking algorithm. What we do commit to is a documented strategy, measurable monthly reporting on rankings and traffic, and the freedom to leave if the numbers are not moving.

Question 6

What happens after launch?

Accepted Answer

Optional website care can cover hosting, backups, updates, monitoring and content edits. Your individual proposal confirms the supported site, included work and support allowance. New features, redesigns, paid software and work beyond that allowance are quoted separately. You can also arrange your own hosting.

Question 7

Do you require a long contract?

Accepted Answer

Project work is milestone-based, not contract-locked. Monthly retainers for SEO, ads and hosting run month to month and can be cancelled with 30 days' notice. We would rather earn the next month than trap you in the current one.

Question 8

What do you need from us to get started?

Accepted Answer

Less than you would think. A conversation about your goals, access to any existing accounts, your brand assets if you have them, and one person on your side empowered to give feedback and sign things off. We handle the rest.

Question 9

Do you build on WordPress?

Accepted Answer

Generally no. We build with Next.js and React, which gives faster load times, better security and cleaner SEO foundations than a plugin-heavy WordPress install. If you need a content editor for your team, we wire in a headless CMS so non-technical staff can publish without touching code.

Question 10

Will I be able to update the site myself?

Accepted Answer

Yes, where it makes sense. Pages that change often — blog posts, team members, service copy — go into a CMS you control. Structural layout changes come back to us, which keeps the design consistent.

Question 11

What about hosting?

Accepted Answer

We deploy to Vercel or a managed VPS depending on your needs and budget. Hosting is either covered by one of our Care plans or handed to you outright — your choice.

Question 12

Can you redesign our existing site without losing SEO?

Accepted Answer

That is the standard approach. We map every existing URL, preserve the ones that rank, and put permanent redirects in place for anything that moves. Losing rankings during a redesign is avoidable and usually comes down to skipped redirect mapping.

Question 13

How long before we see results?

Accepted Answer

Technical fixes can show up in weeks. Competitive keyword rankings usually take three to six months of consistent work. Anyone promising page one in 30 days is either targeting keywords nobody searches for or is about to do something that gets you penalised.

Question 14

Do you do the content writing too?

Accepted Answer

Content writing can be included in your SEO proposal. We agree on topics, frequency and whether we write and publish the content or support your team with briefs and optimisation.

Question 15

What is local SEO and do we need it?

Accepted Answer

Local SEO puts you in the map pack and local results when someone nearby searches for what you sell. If you serve a geographic area — a clinic, a trade, a restaurant, a regional B2B supplier — it is usually the highest-return SEO work available to you.

Question 16

How do you report on progress?

Accepted Answer

A monthly report covering keyword positions, organic traffic, conversions and the specific work completed that month. From the Growth plan up, that comes with a monthly call so you can ask questions rather than decode a PDF.

Question 17

What is the minimum ad budget worth spending?

Accepted Answer

The right media budget depends on your service area, competition and the enquiries you need. We recommend a starting budget after reviewing those factors. Platform ad spend is separate from our management fee and is paid directly from your own account.

Question 18

Which platform should we start on?

Accepted Answer

For B2B, Google Search almost always first — it captures people already looking for what you sell. LinkedIn works well for high-ticket services where job title matters. Meta earns its place mostly for retargeting.

Question 19

Do you charge a percentage of ad spend?

Accepted Answer

No. We charge a flat monthly management fee, so our incentive is your return rather than your budget growing. Ad spend goes directly to the platform on your own card.

Question 20

Who owns the ad accounts?

Accepted Answer

You do. Accounts are created under your business, we get access as a manager, and that access can be revoked at any time.

Question 21

Does it work if the internet goes down?

Accepted Answer

Offline sales and payments depend on the chosen software, hardware and payment processor. We check your requirements and the provider's limits before recommending a setup, then agree a fallback process for an outage.

Question 22

Can we keep our existing hardware?

Accepted Answer

We check your tablets, terminals, printers and scanners against the selected POS provider's compatibility requirements. Any replacements or additional hardware are listed separately in the quote.

Question 23

How does pricing work across several locations?

Accepted Answer

NexusGear's support fee is charged per outlet. Software subscriptions, payment-processing fees and hardware are separate. The quote confirms the total outlet count, chosen vendor plan, supported reporting features and any setup or migration work.

Question 24

Can you migrate our existing product and customer data?

Accepted Answer

We review a sample export first to check compatibility and the cleanup needed. The migration scope, validation checks, training and price are agreed in your project quote; they are not automatically included in the monthly support fee.

Question 25

How is this different from buying off-the-shelf software?

Accepted Answer

Off-the-shelf is the right answer more often than agencies admit, and we will tell you when it is. Custom becomes worth it when your process is genuinely a competitive advantage, or when the licence cost of seats you barely use exceeds the cost of building the part you actually need.

Question 26

Will it integrate with the tools we already use?

Accepted Answer

If it has an API, almost certainly. We routinely connect accounting, CRM, email, payment and inventory systems so data stops being retyped between them.

Question 27

What happens if our needs change later?

Accepted Answer

You own the code, so you are never blocked. We build with documented, conventional patterns specifically so another developer can pick it up without a rewrite.

Question 28

How do you handle data security?

Accepted Answer

Role-based access control, encrypted connections, audited dependencies and Canadian data residency where you need it. For regulated industries we work to whatever compliance standard applies to your sector.

Questions, answered straight.

General

Web Design

SEO

Digital Ads

POS System

B2B Solutions

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